Night Reception & Audit Agent

Main tasks

The Night Reception & Audit Agent plays a critical role in ensuring the satisfaction of our guests throughout their stay. From late-night arrivals to early departures, this role is focused on providing exceptional guest service and ensuring the seamless operation of front desk activities during the night.

Additionally, this position requires versatility, as the Night Reception & Audit Agent will also support the hotel’s accounting processes. This includes verifying the accuracy of guest accounts, performing nightly audits of financial transactions, and preparing reports for management. Attention to detail and a commitment to accuracy are key in fulfilling this respon

• Provide warm and professional service to guests, handling late-night check-ins, inquiries, and requests.
• Ensure the comfort and well-being of guests during overnight hours.
• Perform nightly audit of financial transactions, including guest charges and payments.
• Assist in maintaining accurate records and preparing end-of-day reports for management.
• Perform the closing of the day in the computer system and complete reports on this for accounting.
• Collaborate with other departments to ensure smooth and efficient hotel operations.
• Support the front desk team in addressing any issues or emergencies that may arise overnight.

Skills and Qualifications

The ideal candidate for this position is a dedicated, detail-oriented individual who thrives in a dynamic environment and possesses a strong sense of hospitality. They will be responsible for guest check-ins, addressing inquiries, and providing personalized service, ensuring that every guest feels welcomed and cared for.

• Previous experience in a hospitality or customer service role is preferred.
• Strong attention to detail, with a focus on accuracy and financial accountability.
• Ability to maintain composure under sustained pressure
• Excellent communication and problem-solving skills.
• Highschool Degree or equivalent
• Ability to work independently and manage multiple tasks during the night shift.
• Flexibility to work overnight hours, including weekends and holidays.
• Bilingue; multilingue un atout

Join our team, experience the magic of Tremblant, and embrace a unique opportunity at Westin!

If you are passionate about providing top-tier guest service and enjoy the opportunity to work in a multi-functional role, we invite you to apply for the Night Reception & Audit Agent position at Le Westin Tremblant.